vSeeBox: Frequently Asked Questions:
How quickly can I setup vSeeBox
Setting up your vSeeBox is straightforward:
- Plug in the HDMI: Connect the HDMI cable from the vSeeBox to your TV.
- Power On: Connect the power adapter to the device and plug it into a wall outlet, then press the power button.
- Connect to Wi-Fi: Use the remote to navigate to the settings menu and select your Wi-Fi network. Enter your password to connect.
- On-Screen Prompts: Follow the on-screen instructions to complete setup, such as language preferences and updates.
In just a few minutes, your vSeeBox will be ready for use!
Where can I track my order?
You can trade your order here: Order Tracking
Your order # and tracking information will be in your email. If you need help looking up your order information, our customer support will be able to help!
When will I get my order?
Orders are typically processed within 1–3 business days and shipped shortly after. Once your order is on its way, delivery usually takes 3–4 business days, depending on your location. You’ll receive a tracking number as soon as your device ships so you can monitor its progress.
Is there a product warranty?
1-Year Warranty
We provide a 1-Year Warranty on all vSeeBox products purchased from our site. If you encounter any issues with your streaming media player, please email info@myvseebox.net. Our technical support team will first attempt to diagnose the issue. If necessary, you can send the unit to us. Upon receipt, we will either fix the issues and return the original unit to you, exchange your unit for another unit, or rebuild one (at our discretion). This warranty does not cover water damage, any physical damage or any issues with software. The warranty strictly covers hardware defects caused by manufacturing errors.
Post-Warranty Repairs
If your warranty period has expired, you can still send the device to us for repair at an additional cost. You can continue to enjoy the service once the device has been fixed.
How often are the Updates?
vSeeBox software engineers will release updates from time to time.
– Rest assured that all the need updates and fixed will be released as needed for better customer experience.
Does vSeeBox Work in my Country?
– Yes, vSeeBox only needs internet connection, it does not have country restrictions.
– Due to its lightweight design, you can also bring vSeeBox in your travels and plug it in hotel rooms. vSeeBox is a perfect travel companion.
What is vSeeBox V6 Max?
The vSeeBox V6 Max is the most advanced model in the 6th generation vSeeBox lineup, released in 2025. It delivers a premium Android TV box experience, designed for seamless streaming of your favorite shows, movies, and apps.
